You have 14 days from the receipt of your order to return an item. The product must be in its original condition - unworn, unwashed, and with tags attached.

For every €1 spent, you earn 5 points. You can use your accumulated points as a discount on your next order — 100 points = €1 off. Register and start collecting now.

When finalizing your order, choose "Use points" and select how many you want to apply. 100 points = €1 discount. The minimum number of points to use is 100.

We deliver within 48-72 hours for Bulgaria if ordered on a working day. For Romania and Slovenia, the delivery time is 3–5 working days. For other European countries, up to 10 days. You receive a tracking number immediately after dispatch.

We use only natural fabrics — cotton, viscose, and linen. Each product is described with its exact composition on the item's page.

Each product has a size chart with specific measurements in centimeters. We recommend measuring your bust, waist, and hips and comparing them with the chart. If in doubt, size up.

Yes, production runs of up to 200 units per model. When a model sells out, it is not restocked. Therefore, we recommend not delaying your purchase.

Yes. Items purchased with applied points are returned according to standard rules - 14 days, in original condition. If the return is approved, the points will be restored to your account.

We currently deliver to Bulgaria, Romania, and Slovenia within 1 to 3 business days. For other countries, delivery is within 10 business days.

Visit our Contact Us page.

We usually respond within 1 hour, or up to 3 hours in rare cases of high volume or within business hours.

For questions about orders, delivery times, or exchanges and refunds. View 24 DELUXE customer FAQs